Last updated: 10 October 2026
This policy explains when refunds and cancellations are possible for purchases from Salasar eCommerce Total Solutions Private Limited, trading as ArenaSoftwares.
1. Software, addons and licences
Our software and addons are digital products that are delivered instantly. Once a licence key has been issued or the product has been downloaded, the purchase is non-refundable, because digital goods cannot be returned.
The only exception: if the product does not work as described on its product page on a supported platform version, and our support team cannot fix the problem within a reasonable time after you report it, we will refund the purchase price. When a refund is made, the licence is revoked and the software must be removed from all domains.
Refunds are not given for:
- change of mind, or buying a product by mistake;
- incompatibility with platform versions, themes or third-party addons not listed as supported on the product page;
- problems caused by changes you or a third party made to the software or your store;
- features that are not described on the product page.
2. Cancelling an order
An order can be cancelled with a full refund only if the licence key has not yet been issued and the product has not been downloaded. Because delivery is instant, this is normally only possible when an order is still pending payment confirmation.
3. Custom development and services
- The advance payment for custom development or other services is non-refundable once work has started.
- If a project is cancelled by the client, the client pays for all work completed up to the date of cancellation, as set out in the project proposal or contract.
- If we cancel a project before starting work, any advance paid is refunded in full.
4. Marketplace purchases
For products bought through a third-party marketplace (for example the CS-Cart Marketplace), refund requests are handled under that marketplace's refund policy and must be made through the marketplace.
5. How to request a refund
E-mail Support@arenasoftwares.com with your order number, the product, the domain it is installed on, and a description of the problem. Approved refunds are paid to the original payment method, normally within 7–10 business days, depending on your bank or payment provider.