Our Grievance Management System ensures timely redressal and resolution of citizen complaints by unifying departments, enabling hierarchical escalation, and offering transparency through citizen communication and performance monitoring.
From municipal corporations to single-campus admins — GMS adapts to every organisation that owes its constituents a transparent, time-bound resolution path.
From intake to closure — GMS unifies every step of the grievance lifecycle behind a single, accountable workflow that scales across departments and channels.
Connect all relevant departments under a single dashboard with defined roles, responsibilities, and workflows.
Ensure unresolved grievances automatically escalate to higher authorities based on deadlines and SLAs.
Convert grievances into tasks, assign them to officers, and monitor their progress till closure.
Automated SMS, email, and app-based alerts keep citizens informed about grievance status and feedback loops.
Track resolution timelines, department-wise pendency, and officer-wise performance with actionable dashboards.
Integrate seamlessly with e-Governance platforms, CRMs, WhatsApp Business APIs, and ONDC-compatible layers.
Each pillar is independently deployable — adopt one at a time or roll the full GMS stack live in a phased programme. Pick a pillar on the left to see what it includes.
Auto-assign complaints to the right department and zone.
Handle category-specific logic (e.g. roads, water, sanitation).
Zone-wise reporting to identify local service gaps.
Citizens deserve timely redressal and officials need accountability. This system ensures issues don't fall through the cracks — automated escalations and real-time visibility keep every complaint on a tracked path to closure.
Whether you operate one department or coordinate across dozens, GMS scales with the realities of multi-agency governance — from city control rooms to campus admins.
With ONDC, real-time APIs, cloud scalability, and multi-channel citizen access — this solution brings you future-ready governance without friction or rip-and-replace migrations.
