Last updated: 10 October 2026
This Privacy Policy explains how Salasar eCommerce Total Solutions Private Limited, trading as ArenaSoftwares ("we", "us", "our"), collects, uses and protects personal information when you visit arenasoftwares.com, contact us, or buy our software, addons and services.
1. Information we collect
- Information you give us: your name, e-mail address, phone number, company name and the details you enter in contact, quote, demo and job-application forms.
- Account and order information: billing details, the products you buy, order history, licence keys and the domain(s) on which you activate a licence.
- Payment information: payments are processed by our payment partners (such as Razorpay and Stripe). We do not store your full card or bank details; we receive only the information needed to confirm and reconcile a payment.
- Usage information: pages visited, referring website, approximate country, device and browser type, collected by our own first-party analytics to understand how the site is used and to keep it secure.
- Licence checks: our addons installed on your store contact our servers to verify the licence and look for updates. These requests include your store's domain, the addon identifier, its version and your licence key.
2. How we use your information
- To deliver the products and services you buy, issue and verify licences, and provide updates and support.
- To reply to your enquiries, prepare quotes and manage projects.
- To send transactional messages such as order confirmations, invoices, licence and renewal notices.
- To process job applications.
- To prevent fraud, spam and abuse, and to keep our systems secure.
- To meet our legal, tax and accounting obligations.
We send marketing e-mails only where you have agreed to receive them, and you can unsubscribe at any time.
3. Sharing your information
We do not sell your personal information. We share it only with:
- Service providers who help us run our business (hosting, e-mail delivery, payment processing), under appropriate confidentiality obligations.
- Marketplaces through which you bought our products (for example the CS-Cart Marketplace), to the extent needed to fulfil your order.
- Authorities, where required by law.
4. Cookies
We use cookies that are necessary for the site to work (for example to keep you signed in and to remember your cart) and to measure how the site is used. You can block cookies in your browser settings, but parts of the site may then not work.
5. How long we keep information
We keep order, invoice and licence records for as long as the licence is in use and as required by tax and accounting law. Enquiries and job applications are kept only as long as needed to handle them, after which they are deleted.
6. Security
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS) and restricted access to our systems. No method of transmission over the internet is completely secure, but we work to protect your data.
7. Your rights
You may ask us to access, correct or delete your personal information, or to stop sending you marketing messages. Some information may need to be kept to meet legal obligations or to keep a licence working. To make a request, write to Support@arenasoftwares.com.
8. Changes to this policy
We may update this policy from time to time. The date at the top shows when it last changed.
9. Contact us
Salasar eCommerce Total Solutions Private Limited (ArenaSoftwares)
235, Old-Bagadganj Layout, Shastri Nagar Chowk, Nagpur-440008, Maharashtra, India
E-mail: Support@arenasoftwares.com · Phone: +91-80871 91823