19/03/2024
Published by Ankit Shende

The Future of Online Booking Systems: Embracing Trends and Innovations

In the current dynamic business environment, technology is the most crucial thing that will shape the future. With the coming of this tech-forward era, today the use of online booking systems has become a very important tool for any business that would like to be on point with operations and thereby cater to the changing appetite of their clientele. It is surely not advisable for a lookout on innovations and trends in online booking; it is a must condition to keep a business on the forefront. These are the means through which a company could be a step ahead in the competition from its rivals and gains a premium user experience. This article will be aimed at digging deep into some of the revolutionary trends and breakthroughs that are currently redefining the online booking systems and will shed a light on how they are affecting the commercial landscape.

AI-Powered Online Booking System

From its science fiction origin, Artificial Intelligence (AI) has today been established as a game-changer in online booking systems. That is how AI-powered booking systems work accurately—with predictive algorithms that understand user behaviour, predict their future course, optimally use or schedule the available slots, and offer solutions. Imagine a system in the future that could easily predict in advance when a client may cancel or reschedule and does so automatically! This game-changing emerging feature saves time, reduces errors, and increases user satisfaction through personalization of the services.

AI introduces predictive algorithms that optimize online booking systems and offer real-time solutions. It is applied in areas like airline management, and hotel booking where AI can predict peak booking times from history and, therefore, plan for efficient resources in that particular business. Features like AI-powered chatbots provide instant responses and booking confirmations, enhancing user engagement. AI significantly reduces time expenditure by automating repetitive processes and minimizing human-induced errors. AI-driven systems provide personalized experiences by analysing past interactions, enhancing overall satisfaction. However, the issues that need to be tamed for responsible and fair AI implementation are data privacy, algorithmic bias, and over-reliance on technology.

Mobile Booking Apps

The increased popularity of smartphones bore huge adoption in mobile booking apps, hence changing the way booking are done and managed. The most flexible ones can easily help in booking, rebooking, or cancelling while on the move. Integrated calendars, real-time notifications, and other intuitional features make the process of booking smooth and users stay constantly engaged. The most significant thing here, however, is to ensure the safety of personal data with which applications of the like are entrusted.

Mobile booking apps had made the online booking system cumbersome, with an increase in user engagement and the decrease in no-show rates. What is part of the package is improved user experience, since features like instant notifications and built-in calendars ensure no hitches between the booking process. Apparently, in the mobile app for a user needs-driven experience, the business should focus on adding features such as smooth payment gateways, easy user interfaces, and device compatibility.

Data Analytics and Predictive Analytics

Data analytics play a very crucial role in optimum scheduling, demand forecasting, and improving the user experience in online booking systems. Using historical data, on the other hand, data analytics makes a prediction of future demand and, in this regard, aids in planning and investment of resources. Likewise, much more needs to be carried out regarding data privacy and security to retain the customers' trust.

Data analytics provides insights that enhance decision-making and optimize scheduling processes. Predictive analytics forecasts future demand, enabling businesses to plan ahead and manage inventory effectively. Businesses are also to ensure that they clearly outline usage policies, utilize encrypted storage, and adopt best practices in data privacy to educate the staff.

Contactless and Touchless Booking

What has been noticed is the tendency that, since the advent of the COVID-19 pandemic, contactless solutions have surfaced in the online booking system and become very popular. And from then onwards, technologies like QR codes and contactless payments have enabled the untouchable booking system for more health security.

They also include modern technology features such as booking touchless checks through QR code scans, filling out their forms online, and even allowing contactless payment solutions. This will therefore mean that touchless navigation and voice activation in digital technology will continue to make the process and safety easy for the users. The contactless solutions to booking assure the well-being of the customers in that the physical contacts that result directly enhance issues of health and safety from disease transmissions.

Conclusion

The growing advancement in artificial intelligence, mobile technology, and data analytics, coupled with the rise of contactless solutions, will enhance the features of the online booking systems that are already improving. All these, broadly speaking, essentially lead to an increase in efficiency and further improvement in user experience, with the businesses staying ahead in the competition. So, if you too want to embrace an online booking system with all such customized features, get in touch with Arena software’s to up bring your business efficiency.

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14/03/2024
Published by Ankit Shende

The Advantages of Implementing Online Ordering Systems in Restaurants

In this world of virtual nomadism, the food industry is going under significant transition due to people looking for more efficient system and comfort above all. Thus, rising popularity of online food ordering system have compelled restaurant owners to utilize technology to stay ahead of the competition in the market and adapt to the changing preferences of the customer. Therefore, In this digital era, an online ordering system is not very fashionable, but a must for each progressive restaurant that wants to survive in this swiftly changing environment. So, let's just explore the several benefits of the online ordering system and how it may revolutionize the eating place commercial enterprise.

Simplified Ordering Process:

In earlier days, ordering a food over phone or in place visit was tedious, time consuming and cumbersome process but now customers can order food online easily. Within the reach of few clicks, they can quickly browse through the menu and select what they want. This facility of ordering food online have eliminated the need for phone call or in place visit to restaurants by making things faster and more efficient for the customers and restaurants.

Order and Customer Management:

With an online ordering system placed, the restaurants have the necessary tool for effectively managing relationship with the customers. In fact restaurants lives up to the assertion due to the application of the Business-to-Consumer software. Additionally these solutions also helps restaurants to maintain customer records, track orders, and enhance communication. Thus, this entire system guarantees the whole process of ordering gears well towards the enhancement of serving customers meals on time, from the moment an order is placed until it is delivered.

Real-Time Expense Monitoring:

Restaurants can track expenses as well as earnings in real time with online ordering. These technologies give restaurants insightful data on tariffs and costs, enabling them to assess their financial situation. As a result of such tools in hand, restaurants can plan for the future and make wise decisions. 

Cost-Effective Marketing:

For restaurants, online ordering systems are effective marketing instruments that let businesses contact customers 24/7 without investing a lot of money in advertising. By maintaining a sturdy online presence through websites and social media, restaurants can attract and have interaction with customers at a fraction of the cost of traditional marketing methods.

Data-Driven Insights:

Online ordering platforms do store critical information about customer preferences, ordering behaviour, and what impact promotional offers have. When such information is analysed, it all contributes to fine-tuning a restaurant in terms of pricing strategies, selective service offering, among others, and the complete overall customer experience.

Mobile Convenience:

A mobile-friendly ordering platform allows customers to easily place their orders using their smartphones or tablets, of course, in the most convenient time for the customer. Another benefit of mobile-friendly ordering system is that it completely eliminates the need for cell phone calls or in place visit, presenting remarkable comfort and accessibility for busy customers.

Competitive Edge:

Implementation of an online ordering system by the restaurant setups gives these implements the competitive edge to satisfy the growing demands in the contemporary world that yearns for efficiency and convenience in ordering. They may receive returning and new businesses from customers who, for the most part, like to place their orders online by offering a fully online and seamless experience.

Increased Sales Revenue:

Home orders increase the revenue per check for in-house as they are most probably greater in value compared to restaurant dining. When given more time to check the deals themselves, customers may engage in impulse purchasing, trying new stuff on the menu. This finally leads to prices that are more than the average order.

Expanded Reach:

With online ordering, restaurants are now able to state that they no longer log transactions at another different physical location but literally in one location for their online audience. With a nice online ordering mechanism installed, restaurants are able to attract clients from literally all locations and/or various demographics. This translates into potential maximized revenue for the establishment.

Conclusion:

Following this line of thought, the increases in customer satisfaction that the development of online ordering systems for restaurants will bring are tremendous, for the simple reason that they help by streamlining running processes and can further boost sales. By investing in a sturdy online ordering system with Arena Software, restaurants can create customized websites and mobile apps that provide seamless ordering experience for customers as well as owner. By providing features like cellular comfort, real-time analytics, and user-friendly interfaces, Arena Software enables restaurants to prosper in the digital era and adapt to the changing needs of food ordering.

08/03/2024
Published by Ankit Shende

Understanding the significant difference between B2B & B2C e-commerce

E-commerce has dramatically changed in its very nature, from static online stores to dynamic, interactive platforms that matches a variety of customer needs perfectly. Therefore, understanding the key differences between business-to-business (B2B) and business-to-consumer (B2C) ecommerce is of the utmost importance to tailor approaches and ensure great customer service in a time when the digital age is taking over. In this article, we will delve and deeply assess those major differences between business-to-business (B2B) and business-to-consumer (B2C) ecommerce and understand their relevance in the online shopping.

Unravelling the differences between B2B & B2C e-commerce

Let's break down the big differences between B2B and B2C e-commerce, which are two distinct methods of selling products online.

B2B e-commerce is, essentially, the digital counterpart of a business deal that happens behind the scenes. Imagine a business firming up a deal with another business to buy a whole lot of supplies that they need to keep everything ticking over. We're not talking about buying odds and ends here; this is placing big orders that dive into the exact specifics needed by a company for success.

Now, flip that coin over, and you get B2C e-commerce. This is the area in which businesses deal directly with consumers—that's us, by the way. From this very perspective, B2C might be handled as a favourite online shop where a person is able to flip over many pages of product descriptions sitting on the sofa in pyjamas. Whether the purchases be from some big virtual department store or an offbeat little online boutique, this is much more what an individual "wants," such as the latest fashion fad or new gadget.

When businesses sell to each other, which we call B2B, it's quite a complex dance. Companies really put on their thinking caps, doing deep dives into research to find the exact fit for what they need. It's not a quick pick. They have team meetings, discussions, and maybe a few debates, ensuring that whatever they choose is perfect for where they want the company to head in the future. Think of it like a careful game of chess, where every piece moved is strategic and deliberate.

Now, when businesses sell directly to us, the regular folks, known as B2C, it’s a whole different ball game. It’s spontaneous, like when something shiny catches your eye, and suddenly, you've got to have it. That's the thrill of an impulse purchase. Marketers in this space are like magicians; they've got tricks up their sleeves that make us go, "Oh, I so want that!" before we even know what hit us. It's all about creating that 'wow' moment that turns browsing into buying, right then and there.

B2B is like planning a big project. You need to think about everything carefully, make plans for the future, and sometimes talk a lot to make sure everyone agrees. B2C is more like buying something on a whim because it makes you happy or you really want it. Both ways of selling things online are special, and knowing how they work together helps you do well in the online shopping world.

Why B2B e-commerce is more complex than B2C? 

In the business world, when companies buy from each other, which we call B2B, it's a pretty big deal. Lots of people from different parts of the company have to agree before they decide to buy something. They do a lot of homework to make sure it's just the right thing they need. It's all about working together and thinking of the long run. 

But when businesses sell to people like us, called B2C, it's much simpler. It's more about what we want and like right at the moment, like a sudden craving for ice cream on a hot day. We don't need a bunch of meetings to decide; we just go for it if it feels right.

For B2B, making strong, lasting relationships with the people they buy from is super important. They plan to stick around for a while, keep buying if things go well, and adapt as they go. It's not just buy once and bye-bye.

On the flip side, B2C is all about the now. Businesses want to grab your attention with something cool so you'll buy it on the spot. But even here, they hope you'll come back for more.

With B2B, buyers are picky because they have specific needs and rules to follow. They often want stuff made just for them. In B2C, there's a whole world of things to buy, and businesses try to offer lots of choices to make as many people happy as they can. It's like B2B is a tailor-made suit, and B2C is a whole mall full of every style you can imagine.

How can the experience of B2B e-commerce be improved similar to B2C e-commerce?

In the world where businesses buy from other businesses, known as B2B, it's really important that everything works smoothly. Business buyers want a no-hassle, consistent experience every time they interact with a company, whether it's on a website, over the phone, or through an app. Companies have to make sure they're easy to deal with in all these ways.

For both B2B and when you shop online for yourself, which is B2C, having help available all the time is key. But it's even more important in B2B, where the details matter a lot and there are usually more people involved in making a purchase. Getting quick help whenever they need it can make the buying process a lot better for customers.

The future of B2B & B2C e-commerce

In the online shopping world, both the business-to-business (B2B) and business-to-consumer (B2C) areas have to keep up with what their customers want, which is getting more advanced all the time. Regular shoppers want to buy things easily, wherever they are, and have a unique experience. Businesses that buy stuff want everything online to work smoothly and be tailored to how they do things.

For all companies, these new demands are a chance to get creative and grow their business. The ones that can adapt to what their customers like and want will be the ones that do well in B2B and B2C online selling. Companies that invest in the latest tech, move quickly, and really think about their customers will grow and stay ahead.

So, to sum it up, knowing the little differences between how businesses and regular shoppers buy online is key. Even if selling to other businesses might seem more complex, with the right online tools, companies can bridge that gap. By using tech that lets them engage with customers everywhere, offer solid support, make paying for things smooth, and give out helpful info, they can handle the tricky parts of selling to businesses or regular shoppers. Companies that use these smart online tools set themselves up for success now and in the future of online shopping.

Conclusion

To wrap things up, if businesses want to really stand out to their clients, they need to understand how selling to other businesses (B2B) is different from selling to everyday people (B2C). B2B can get pretty tricky, but with smart online tools like Arena Software e-commerce solution, companies can make it easier. These tools help them connect with customers in lots of ways, give great support, make paying easy, and provide useful information. By doing this, companies can handle the complex stuff that comes with B2B or B2C sales. Using Arena Software ecommerce solution can help businesses keep growing and succeed in the fast-paced world of online shopping by staying up to date with new tech.

06/03/2024
Published by Ankit Shende

10 Key Benefits of Supply Chain Management Software

Today Supply chain management software (SCMS) is an essential tool to improve the performance and productivity within the dynamic and highly competitive business world. Therefore, this article aims to reveal the numerous advantages that can be derived from supply chain management software by analyzing how it impacts firms in different industries.

 1. Increased Visibility of Supply Chain:

One of the primary benefits of using supply chain management software is the wealth of information it offers regarding supplier performance, which facilitates informed decision-making and improves effectiveness. Companies, through such software, gain complete oversight over their supply chain, ensuring minimal disruptions and smooth compliance at every stage. This aspect is even more important for certain industries like e-commerce that rely heavily on their supply chains for success.

 2. Ensured Quality and Reliability of Suppliers:

By utilizing supply chain manageme­nt software, companies are able­ to assess the performance­ of suppliers instantly, thereby re­ducing the risks attached to unreliable providers. For instance, the­ Arena Software's supply chain solution offers a pre­-approved evaluation of suppliers. This allows busine­sses to establish robust supply chains and facilitate e­nduring partnerships.

 3. Minimized Supply Chain Disruptions:

Supply chain management software enables very early threat identification, making it possible for firms to impose backup strategies and reduce disruptions. By transforming disruption into possible opportunities for strengthening, businesses can now preserve customer complete satisfaction as well as revenue streams.

 4. Streamlined Efficiency:

Supply chain management software with automation reduces manual tasks, making operations more efficient and helping companies meet customer expectations. Leaders like Amazon.com show how this technology can streamline delivery and uphold brand reputation through timely service.

 5. Increased Customer Satisfaction:

When supply chains work well, customers are happier because they get their orders on time and accurately. Supply chain management software helps ensure products are of good quality and meet standards, which keeps customers loyal and builds trust in the brand.

 6. Informed Decision-Making:

Supply chain management software assists firms in seeing all their suppliers so they can choose the ones that function best as well as comply with the guidelines. Obtaining real-time information aids them to make wise decisions and avoiding issues created by those suppliers that do not adhere to the guidelines.

 7. Enhanced Collaboration:

Supply chain management software helps business construct far better relationships with suppliers, that eventually causes smoother and ethical operations. When everybody interacts well and share similar objectives, it's simpler to take wise decision enhancing overall relationship with suppliers. This process aids organizations run efficiently and ethically.

 8. Real-Time Data Analysis:

Having real-time information helps businesses make decisions based on facts, see trends, and predict demand accurately. Supply chain management software lets companies keep an eye on how well suppliers are doing and quickly confirm if their supply chain is working effectively.

 9. Cost Savings:

Supply chain management software could indeed result in a lot of money saved due to the elimination of mistakes and the system being efficient. This can also be said for improved quality control tools, and in some way or the other, the software has a great impact on the finances, which secures the brand reputation and thus helps in minting more profits.

 10. Adaptability to Market Changes:

Flexible supply chains, powered by supply chain management software, help organizations adjust relatively faster with the dynamics taking place in the market and those of the customers' desires.The software gives businesses the ability to move and change easily, which is really important in fast-changing environments.

Conclusion:

As companies deal with the challenges of today's markets, supply chain management software becomes really important for making things easier and achieving success. Solutions like Arena Software's supply chain management system help businesses be flexible, responsive, and have all the features they need to manage their supply chain well and do their best.

13/02/2023
Published by Rajendra Jindal

Indian Scenario of B2C Products and Services Marketplace

The Indian e-commerce market is growing at a fast pace and is expected to reach $200 billion by 2026. One of the major contributors to this growth is the B2C (Business-to-Consumer) marketplaces. The B2C marketplaces can be further divided into two categories, B2C product marketplaces and B2C service marketplaces. In this article, we will take a closer look at the present scenario of the B2C product marketplaces like Flipkart and Amazon, and the B2C service marketplaces like Urban Company.

13/09/2021
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Advantages and Disadvantages of E-commerce

If you are looking to start an e-commerce website this is possibly the best time because it is estimated that e-commerce sale is going to reach $4 trillion in 2020, There are many more benefits of e-commerce. In order to decide whether it is a good idea to start e-commerce or not, I will provide some advantages and disadvantages which will definitely help you to make the right decision.

13/09/2021
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6 Types of E-commerce Business Model Trending Right Now

Different Types of E-commerce are:

  1. B2B: Business to Business
  2. B2C: Business to Customer
  3. C2B: Customer to Business
  4. C2C: Customer to Customer
  5. B2G: Business to Government
  6. C2G: Consumer to Government

I will give a brief about all these types for better understanding.

Business to Business (B2B):

In simple words, B2B means when a business provides products and services to another business in exchange of money, in this type of trade mainly wholesaler, producer and retailers are involved, though B2B e-commerce is a higher scale business there are certain drawbacks like

  • Limited Market
  • Less Control
  • Lengthy Decisions

Alibaba is the best example of a B2B e-commerce system.

Business to Customer (B2C):

In B2C retail aspect of e-commerce is used which means goods and services are sold directly to the end customer through digital means, in this customer can have a look on the detail information about the product or services before buying it, this model of business has taken the entire world by storm, once the order is placed the company delivers the product to customer in the agreed time span,

Some disadvantages of B2C are

  • Intense Competition
  • Limited Interaction
  • Infrastructure

The best example of B2C e-commerce is Amazon and Flipkart.

Customer to Business (C2B):

C2B is the complete opposite of B2C, while in the latter services are provided to customer by business, in C2B customer gets an opportunity to sell their expertise in the form of product or service to the business, platform like Fiverr, freelancer, etc where individuals can sell their services to the businesses in the form of logo design, graphic design, photography, analyst, etc.

Customer to Customer (C2C):

In this seller and buyer both are customer, one customer sells used products to other customers through the digital platform at agreed prices, the best example of this is OLX and Quickr.

In this, the e-commerce portal is owned by the third party

Disadvantages of C2C e-commerce are

  • Lack of quality control
  • No refund policy
  • Risk of payment frauds
  • Improper Shipping

Business to Government (B2G):

In this model, rather than doing traditional business, the government and businesses use central websites to do business with each other.

This type of e-commerce model is also known as public sector marketing, where businesses market product and services to multiple government levels. With the help of this platform, businesses can bid on government projects through tenders and application submission.

Consumer to Government (C2G):

Consumer to government or consumer to administration model enables consumers to give feedback or request information about public sectors from authorities or government administration.

For example, when you use government websites to pay the electricity bills or you make payment of various taxes, etc.

13/09/2021
Published by

5 Must Have Features in Your Online Pharmacy System

Designing and developing an online pharmacy system is not an easy task, it is important to ensure that your system is user-friendly and the customer can easily purchase medication using your online pharmacy system.

If you`re looking to build an online pharmacy store are wanting to improve the existing one,

Here are some important features that you should add in your online pharmacy system.

Simple Design Format:

Nowadays there are many online pharmacies available in the market and most of them are quite difficult to use and very much hard to understand, So the most important thing is to have an easy to use design for your online pharmacy.

Customer Journey right from when the customer lands on your homepage to the final stage of checkout should be very simple with no complexity because it has been found that customers like to purchase their medication immediately without any hassle.

Self-Explanatory Medical Questionnaire:

A medical questionnaire that is required while picking the medication is a very important element. So it should be made in such a way that customers should not find it difficult while purchasing a product, it should function efficiently. Otherwise, it can result in a loss in conversation.

There should be enough space around elements, It should not look untidy.

Well-Optimized Product Search Feature:

Sometimes the nature of medication can overwhelm the customer, and thus the customer may want to search for a condition, or product.

Having a well-constructed and easy to use search feature helps the customer to find medication required in no time. If your search features are not efficient than the customer may not find the right or required medication which eventually leads to a loss in conversion.

Display All Important Legal Information:

It is very important to show legal information in the footer of the website, which includes address, contact number, trading names, and other important information related to pharmacy.

You will be breaking the law if you will try to hide this type of information from the public, and you will also lose potential customers in this case.

This information should be visible at your website in order to ensure that the customers will not see you as some kind of fraud.

Insert FAQ To Your Website:

The only feature remaining that you should add in our online pharmacy e-commerce store is FAQ (Frequently Asked Questions).

It should provide all the questions that are commonly asked by the customers.

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13/09/2021
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Warning: You're Losing Money by Not Using E-commerce Website for B2b Sellers

Whether you sell directly to customers or to other businesses having online e-commerce helps you in many ways, but Why is it so important to have an online store for B2B?

B2B buyers are some of the most demanding but at the same time very profitable ones, before doing any purchase they perform a detailed research about the online store and the product they want to buy, Most of the B2B buyers search for the product first on google before directly heading to the website, as they are buying for business there is no limitations or restrictions on spending.

B2B buyers always come prepared and they know what they are buying and how will it benefit their business, the merchant should be ready to answer any question that they throw at them, having good quality image and video of the product helps the buyers in the decision-making process.

As a seller, if you put the right efforts than you may get some customers who will buy from you for longer period.

Benefits of having an eCommerce store for B2B seller

1. The typical b2b buyer's journey which is research, evaluation, and selection is done very easily online, but sellers think that this process cannot be done online which is a big misconception which should be cleared as soon as possible.

2. Another wrong belief is that b2b practices like building relationship with client, custom ordering and price display only to clients is not possible in an online store which is again a big misconception, all of this is possible online shopping, By using registration and logins, online chat, customer groups, providing product option feature and many more.

3. Another wrong assumption is that the B2B seller cannot sell B2C on the same website, which is false because the same business can sell B2B and B2C seamlessly at one website. In fact, both B2B and B2C shopping experience should be as close as possible.

Some Other Benefits are:

More Business Opportunities

An online store can help you solidify your presence online and let customers and retailers find you through search engines.

Lowering The Cost:

Yes, it is possible to lower your cost using online store, new technology allows to take all your activities online like client information, order entry and many more, by automatic this processes company can cut all the unnecessary cost thus increasing the revenue of the firm.

Customer Feedbacks

Customer will come back to your website if they have a great online experience and what will you trust more promotion of a wholesaler or review of a customer, An exceptional B2B store can help you convert your customers into evangelists.

13/09/2021
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The Simplest Ways to Make the Best of E-commerce Startups

Ecommerce startups may find themselves in an interesting position. As on one hand, they can easily implement any strategies since they don’t have any legacy issues to deal with, on the other hand, they also have to continuously improve their infrastructure with new technologies.

Here are some ways that will definitely help you to stand out

Marketing Automation: An e-commerce startup cannot just expect that the customer will come and buy their products because they are providing a good catalog of products,

A strong marketing effort is required to make e-commerce successful. With the help of marketing one can convert customers, upsell and generate repeat sales.

Marketing automation can be of huge help as following up on abandoned carts, sending newsletters to such a huge customer base is a very exhausting process, automation services can send customized offers through a push notification on mobile.

Personalize Experience: Some examples of personalized experience are providing customers with options like automatic change in currency and languages according to the customer's location, and sending notifications about the products customer have browsed recently.

New inventions that are being used for the development of machine learning are ushering hyper-personalized experience this can be seen in Amazon where customers are shown specific items related to their recently viewed products.

Predicting purchases based on trend and season will become possible due to machine learning.

Advance Analytics: There was a time when analytics meant just to track websites daily visit and duration of such visits, but now in eCommerce, advanced analytics is required where one can track traffic sources and collect information about every click, and then this information can be analyzed to understand customers behavior and gather useful insights,

Analytics can also be used to track team performance that is to track how fast order gets completed.

Fraud Protection: Fraud protection is the most importantaspect as customers are always worried about fraud activities which can also result in loss of customers so in order to avoid that 100% fraud protection is advisable.

Customer Support: Poor customer service is one of the biggest hurdles in online business,

Customer support usually means messaging systems, or email which allows interaction between customer and agents, but if the team is encountering with a large number of customers than it becomes a difficulty to respond immediately one of the ways is to enable a live chat to pop up just when a customer abandons a cart. This help to address any concerns customer may have in order to close the sale.

If you are looking to build an e-commerce store, checkout Arenasoftwares

as they provide the best e-commerce solutions.

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