RouteSync Privacy Policy

Privacy Policy - RouteSync Application

Effective Date: 1st May 2025
Last Updated: 1st May 2025

This Privacy Policy explains how [Arenasoftwares] (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you use our Mobility management platform, mobile applications, and services (“the Platform”).

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner.

1. Information We Collect

We may collect the following categories of personal data depending on your role (e.g., student, parent, employee, driver, admin):

a. User Profile Information

• Name, email address, phone number

• Role (e.g., student, employee, driver, admin)

• Organization/school/employee ID

• Photo (optional)

b. Location and Vehicle Data

• Real-time GPS data of vehicles

• Pickup and drop-off locations

• Route and trip history

c. Device and Technical Data

• Device type, OS version

• IP address, browser type

• App crash logs, activity logs

d. Emergency and Safety Data

• SOS activation history

• Emergency contacts

• Location at time of alert

e. Payment and Billing (if applicable)

• Payment history

• Subscription plans

• Billing contact information

f. Other

• Vehicle maintenance logs

• Feedback or support communications

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage transport services and bookings

• To share route, driver, and vehicle information with authorized users

• To enable real-time tracking and alerts for stakeholders

• To assign and optimize trips, routes, and vehicle schedules

• To send notifications, updates, and alerts

• To respond to customer support queries

• To generate reports for organizations

• To ensure safety via SOS features and location-based alerts

• To maintain records for compliance and auditing

• To analyze performance and improve the platform

3. Information Sharing and Disclosure

We do not sell your personal data. We may share data only with:

• Your registered organization or institution (school/company)

• Approved fleet service providers and transport vendors

• Government or law enforcement agencies when legally required

• Technology partners (e.g., GPS service providers, payment processors) under strict confidentiality

• Emergency responders during SOS activations

4. Data Storage and Security

We store your data securely on encrypted servers. We use:

• SSL encryption for all data transmission

• Role-based access controls

• Regular vulnerability assessments and backups

Your data will only be stored as long as required to fulfill the purpose it was collected for or as required by law.

5. User Rights

Depending on your local laws, you may have the right to:

• Access, update, or delete your personal data

• Request a copy of your data

• Withdraw consent at any time

• Request data portability

To exercise your rights, please email us at support@arenasoftwares.com.

6. Children's Privacy

We collect student data only through schools or parent consent. If you believe a child’s data has been collected without proper authorization, please contact us immediately.

7. Cookies and Tracking

Our platform and apps may use cookies and analytics tools to:

• Improve user experience

• Analyze usage patterns

• Detect bugs and issues

You can disable cookies in your browser settings, though some platform features may not work properly.

8. Third-Party Integrations

Our platform may integrate with:

• GPS tracking tools

• Payment gateways

• ERP or HRMS systems

These partners may have their own privacy policies. We ensure that integrations follow data protection guidelines.

9. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on our platform or sent via email. Continued use of the platform indicates your acceptance of the new terms.

10. Contact Us

For any privacy-related concerns, questions, or requests:

Arenasoftwares
Email: support@arenasoftwares.com
Phone: +91-8087191823